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How to report a scam

If you have received fraudulent communication or are unsure of the legitimacy of a communication you have received which claims to be from the Tax Office, let us know.

You can report unsolicited emails claiming to be from the Tax Office by forwarding the entire email to ReportEmailFraud@ato.gov.au. In order for us to act promptly to your email, we don't respond individually to any emails sent to this address.

You can also check on any communication that you aren’t sure about by phoning us from 8.00am-6.00pm, Monday–Friday on:

Individuals

13 28 61

Businesses

13 28 66

Tax Professionals

13 72 86

More information

More information about online security and how you can protect yourself.

Online services

8am-6pm, Monday-Friday

Business Portal

13 28 66

Electronic commerce interface (ECI)

13 28 66

Tax Agent Portal

General enquiries 13 72 86, FKC 3 3
Technical support 13 72 86, FKC 3 5

Electronic lodgment service (ELS)

Password resets and validation 13 72 86, FKC 3 1
Technical support 13 72 86, FKC 3 5

e-tax

13 28 61

Digital certificates

8am-6pm, Monday-Friday

Registering for a digital certificate

Businesses 13 28 66
Tax professionals 13 72 86, FKC 3 3

Renewing and replacing your digital certificate

Businesses 13 28 66
Tax professionals 13 72 86, FKC 3 3

What to do if your certificate is lost or stolen

Businesses 13 28 66
Tax professionals 13 72 86, FKC 3 3

Changing your registration details (eg. email, postal address, phone)

Businesses 13 28 66
Tax professionals 13 72 86, FKC 3 3

Changing digital certificate holder details

Businesses 13 28 66
Tax professionals 13 72 86, FKC 3 3

Technical support

7am-midnight, Monday-Friday

Downloading and importing your digital certificate

1300 139 373

Installing the common-use signing interface (CSI)

1300 139 373

Installing the electronic commerce interface (ECI)

1300 139 373

Operating system and hardware issues

1300 139 373

Australian Business Register (ABR) functions requiring digital certificates

1300 139 373

Last Modified: Friday, 4 September 2009

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