This document sets out frequently asked questions for digital certificate holders. This includes information on the following:
Digital certificates
What is a digital certificate? How do digital certificates work? What does 'signing' with my digital certificate mean? What can I use my digital certificate for? How do I make my digital certificate portable? How do I use my digital certificate on a USB stick? What do I need to know about expiry/renewal? When will I need to replace my digital certificate? How do I back up my digital certificate? How do I copy/move my digital certificate? How do I delete digital certificates from my computer? Can I use my digital certificate on more than one computer? Can I install more than one digital certificate on a computer? Does my business need a dedicated computer for digital certificates? When should I cancel a digital certificate? Do I need a digital certificate to use Electronic Lodgment Service (ELS)? Can I use digital certificates with a network?
Managing secondary digital certificates (for primary digital certificate holders)
How do I activate portal access for secondary certificate holders? Error 903.34 'The certificate cannot be used to access the application as it is still pending' Can I restrict people to particular information or roles in the portal? How do I carry over access restrictions applied to Tax Agent Portal users with user ID/password access when they upgrade to a secondary digital certificate?
Passwords
How do I change my digital certificate (portal/ECI) password? How do I change my Electronic Lodgment System (ELS) password? What do I do if I’ve forgotten my password?
Computer issues
What should I do when I get a new computer/sell my old computer? What should I do when my computer is stolen? What should I do if I am having trouble downloading/installing my digital certificate? Uninstalling the Common-use Signing Interface (CSI) What can I do if controls on my computer are preventing me from downloading CSI?
Change of details
What should I do if I change my name? What should I do if my legal entity name changes? What should I do if my entity’s legal name changes but ABN remains the same? What should I do if my entity's legal name changes and ABN changes? What happens to my digital certificate when I cancel my ABN? What should I do when other details change?
Help
Business Portal Tax Agent and BAS Service Provider Portals Electronic Commerce Interface (ECI)
Last Modified: Monday, 6 April 2009
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