Privacy Act 1988
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23A(1)
An individual may complain to a credit reporting body about an act or practice engaged in by the body that may be a breach of either of the following provisions in relation to the individual:
(a) a provision of this Part (other than section 20R or 20T );
(b) a provision of the registered CR code (other than a provision that relates to that section).
Note:
A complaint about a breach of section 20R or 20T , or a provision of the registered CR code that relates to that section, may be made to the Commissioner under Part V .
23A(2)
An individual may complain to a credit provider about an act or practice engaged in by the provider that may be a breach of either of the following provisions in relation to the individual:
(a) a provision of this Part (other than section 21T or 21V );
(b) a provision of the registered CR code (other than a provision that relates to that section) if it binds the credit provider.
Note:
A complaint about a breach of section 21T or 21V , or a provision of the registered CR code that relates to that section, may be made to the Commissioner under Part V .
Nature of complaint
23A(3)
If an individual makes a complaint, the individual must specify the nature of the complaint.
23A(4)
The complaint may relate to personal information that has been destroyed or de-identified.
No charge
23A(5)
The credit reporting body or credit provider must not charge the individual for the making of the complaint or for dealing with the complaint.
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