Superannuation Legislation Amendment (Service Providers and Other Governance Measures) Act 2013 (61 of 2013)

Schedule 1   Amendments

Part 1   Amendments

Superannuation Industry (Supervision) Act 1993

74   At the end of subsection 101(1)

Add:

; and (c) if a person referred to in subsection (1A) makes a complaint that relates to the payment of a death benefit:

(i) the person is given written reasons for a decision made by the trustee in relation to the complaint when the person is given notice of the decision; or

(ii) if no decision is made in relation to the complaint within 90 days after the complaint is made - the person may, by giving notice in writing to a trustee of the fund, request written reasons for the failure to make a decision in relation to the complaint within that period; and

(d) if a person referred to in subsection (1A) makes a complaint of another kind specified in that subsection in relation to the person, the person may, by giving notice in writing to a trustee of the fund, request written reasons for:

(i) a decision made by the trustee in relation to the complaint; or

(ii) if no decision is made in relation to the complaint within 90 days after the complaint is made - the failure to make a decision in relation to the complaint within that period; and

(e) if a notice requesting written reasons is given in the circumstances set out in subparagraph (c)(ii) or paragraph (d), the written reasons are given to the person within 28 days after the notice is given, or such longer period as the Regulator, in writing, permits.