Corporations Regulations 2001

CHAPTER 7 - FINANCIAL SERVICES AND MARKETS  

PART 7.9 - FINANCIAL PRODUCT DISCLOSURE AND OTHER PROVISIONS RELATING TO ISSUE AND SALE OF FINANCIAL PRODUCTS  

Division 8 - Other requirements  

REGULATION 7.9.77   ALTERNATIVE DISPUTE RESOLUTION REQUIREMENTS - PRODUCT ISSUER THAT IS NOT A FINANCIAL SERVICES LICENSEE  

7.9.77(1)    
For subparagraph 1017G(2) (a)(i) of the Act, ASIC must take the following matters into account when considering whether to make or approve standards or requirements relating to internal dispute resolution:


(a) Australian/New Zealand Standard AS/NZS 10002:2014 Guidelines for complaint management in organizations published jointly by, or on behalf of, Standards Australia and Standards New Zealand, as in force or existing on 29 October 2014;


(b) any other matter ASIC considers relevant.


7.9.77(2)    
ASIC may:


(a) vary or revoke a standard or requirement that it has made in relation to an internal dispute resolution procedure; and


(b) vary or revoke the operation of a standard or requirement that it has approved in its application to an internal dispute resolution procedure.

7.9.77(3) - (4)    
(Repealed by FRLI No F2018L00515, Sch 1 [ 39] (effective 25 April 2018).)


 

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