Treasury Laws Amendment (Putting Consumers First - Establishment of the Australian Financial Complaints Authority) Regulations 2018 (F2018L00515)

Schedule 2   Internal dispute resolution

Part 2   Other amendments

National Consumer Credit Protection Regulations 2010

6   Paragraph 10(1)(a)

Repeal the paragraph, substitute:

(a) Australian/New Zealand Standard AS/NZS 10002:2014 Guidelines for complaint management in organizations published jointly by, or on behalf of, Standards Australia and Standards New Zealand, as in force or existing on 29 October 2014;