Current year performance

Information about how we are performing against our commitments to service.

Last updated 24 September 2026

Performance indicators key

We use green, amber and red symbols to indicate how we performed in the given period.

Key performance indicators and status description
Key	Status
	Achieved target
	Marginally outside target telephony, lodgment processing and registration performance – above target by 10% or less private rulings, superannuation guarantee and complaints performance – below target by 2 percentage points or less
	Did not meet target telephony, lodgment processing and registration performance – above target by more than 10% private rulings, superannuation guarantee and complaints performance – below target by more than 2 percentage points

Note: Figures are rounded to the nearest whole number.

Performance against our service commitments

Table 1: Performance against commitments (see note 1)
Assessment indicator	Performance measure	Result	Current as at	Status
1. Timeframe to respond to enquiries	95% of inbound general callers wait less than 40 minutes	40 minutes	Year to date at 31 July 2026
1. Timeframe to respond to enquiries	95% of inbound general callers wait less than 40 minutes	43 minutes	Year to date at 31 August 2026
2. Timeframe to respond to enquiries	95% of inbound tax practitioner line callers wait less than 15 minutes	16 minutes	Year to date at 31 July 2026
2. Timeframe to respond to enquiries		16 minutes	Year to date at 31 August 2026
3. Timeframe to respond to enquiries	95% of inbound debt callers wait less than 35 minutes	29 minutes	Year to date at 31 July 2026
3. Timeframe to respond to enquiries	95% of inbound debt callers wait less than 35 minutes	34 minutes	Year to date at 31 August 2026
4. Timeframe to respond to enquiries	Private rulings are finalised in 28 calendar days of receiving all necessary information (target 80%)	88%	Year to date at 31 July 2026
4. Timeframe to respond to enquiries		88%	Year to date at 31 August 2026
5. Timeframe to respond to enquiries	For employee referrals of unpaid super (where we have sufficient information to progress), we will have prompted the employer within 28 days to self-assess (target 90%)	(see note 2)	Year to date at 31 July 2026
5. Timeframe to respond to enquiries		41%	Year to date at 31 August 2026
6. Timeframe to process lodgments	95% of electronic tax returns and activity statements finalised in 10 business days – applies to current year tax returns only	9 business days	Year to date at 31 July 2026
6. Timeframe to process lodgments		8 business days	Year to date at 31 August 2026
7. Timeframe to process lodgments	95% of electronic amendments finalised in 15 business days	28 business days	Year to date at 31 July 2026
7. Timeframe to process lodgments	95% of electronic amendments finalised in 15 business days	31 business days	Year to date at 31 August 2026
8. Timeframe to process lodgments	95% of paper tax returns, activity statements and amendments finalised in 90 business days	(see note 3)	-	-
8. Timeframe to process lodgments		-	-	-
9. Timeframe to update the register	95% of Australian residents' ABR registrations finalised in 5 business days	1 business day	Year to date at 31 July 2026
9. Timeframe to update the register		1 business day	Year to date at 31 August 2026
10. Timeframe to update the register	95% of electronic Commissioner of Taxation registrations finalised in 5 business days	2 business days	Year to date at 31 July 2026
10. Timeframe to update the register		2 business days	Year to date at 31 August 2026
11. Timeframe to resolve complaints	Complaints are resolved within 28 business days (target 80%)	75%	Year to date at 31 July 2026
11. Timeframe to resolve complaints		76%	Year to date at 31 August 2026
12. The ATO notifies of status or delays	Private rulings – if we find that your request raises particularly complex matters that will take more than 28 calendar days to resolve after receiving all the necessary information, we will aim to contact you within 14 calendar days to negotiate a due date (target 80%)	84%	Year to date at 31 July 2026
12. The ATO notifies of status or delays		87%	Year to date at 31 August 2026

Notes on performance

From 1 July 2026, updated service commitments provide clearer and more consistent information about expected service levels for:
1. response to enquiries (telephony) services
2. lodgment processing
3. registration processing

The service commitments for private rulings, employee referrals of unpaid super, and complaints continue to use the previous calculation methodology in 2026–27.

No results reported due to system issues which delayed the delivery of July’s superannuation guarantee employer nudges.
July 2026 result will be reported once the 90 business days timeframe has elapsed.

QC33671