Purpose
The ATO’s purpose is to contribute to the economic and social wellbeing of Australians by fostering willing participation in the tax and superannuation systems.
We have two aspirations for 2024:
- building trust and confidence
- being streamlined, integrated and data-driven.
Vision
We are a leading tax and superannuation administration known for our contemporary service, expertise and integrity.
Strategic objectives
We have eight strategic objectives, which are grouped into five perspectives:
Government
- G1: We build community confidence by sustainably reducing the tax gap and providing assurance across the tax and superannuation systems.
- G2: We design for a better tax and superannuation system to make it easy to comply and hard not to.
Client
- C1: Our client experience and interactions are well designed, tailored, fair and transparent.
- C2: We work with and through others to deliver efficient and effective tax and superannuation systems.
Workforce
- W1: We are a high-performing workforce with a focus on integrity, the right culture, capability and tools to deliver the best client and staff experience.
Operational
- O1: We use data, information and insights to deliver value for our clients and inform decision-making across everything we do.
- O2: Our technology and digital services deliver a reliable and contemporary client experience.
Financial
- F1: We strive for operational excellence to achieve efficiency and quality outcomes.