Before requesting complex advice
Here are some other ways you can find information quickly:
If you are a:
- tax or BAS agent representing a client in a professional capacity, go to Online services for agents
- small business, including a sole trader running a small business, go to Small Business advice
Issues we can help you with
Information about the most common issues for individuals is available online. If you can't resolve your issue using our online information or by phone, you can use this service for complex tax technical interpretation questions, including:
- advice about new or changed legislation
- complex tax law issues
- help with legal interpretation.
Requesting complex advice
If you have a complex tax question that you can't resolve through our self-help channels, you can submit a complex advice request form.
We'll provide tailored advice when client details and facts are provided. This ensures we maintain a high level of advice accuracy. In cases where insufficient client details are provided, we'll provide a link to publicly available information on our website about the topic.
How we resolve your issue
Make sure your contact details are correct, including your phone number and email address as complex advice is issued to authorised contacts only. You may also be required to provide evidence of your authority to act.
If we need to resolve your question by phone, we'll call you. Some issues may take longer to resolve, so we'll keep you informed of the progress.