Individuals - complex advice request

Advice is available for individuals to resolve tax technical interpretation queries not resolved online or by phone.

Last updated 13 March 2025

Before requesting complex advice

Before requesting complex advice, you can contact us.

Contact options include:

If you are a:

Issues we can help you with

Information about the most common tax law issues for individuals is available online. If you can't resolve your tax law issue using our online information or by phone, you can use this service for complex tax technical interpretation questions, including:

  • advice about new or changed legislation
  • complex tax law issues
  • help with legal interpretation.

Requesting complex advice

If you have a complex tax question that you can't resolve through our self-help channels, and if you are:

We'll provide tailored advice when client details and facts are provided. This ensures our advice is accurate. In cases where insufficient client details are provided, we'll provide a link to publicly available information on our website about the topic.

How we resolve your issue

Make sure your contact details are correct, including your phone number and email address as complex advice is issued to authorised contacts only. You may also be required to provide evidence of your authority to act.

If we need to resolve your question by phone, we'll call you. Some issues may take longer to resolve, so we'll keep you informed of the progress.

QC50504