Registering an account
Registering an account on ATO careers allows you to apply for a job with the ATO. You can also register to receive job alert emails for jobs that match your job alert profile.
You can register an account on ATO careersExternal Link by selecting Register an account from the left-hand menu and following the instructions.
You'll be asked to provide your details and set a password. Make sure you enter your email address correctly, as it will be the way we contact you.
Once registered, we'll send you an email with your username, which you can save for future use.
Don't share your ATO careers account with anyone else.
If you apply for a position with us, you'll receive communication about your application by email or SMS. This will be sent to the email address and mobile number you provided.
Registering for Multi-Factor Authentication (MFA)
Multi-Factor Authentication (MFA) is enabled on the ATO careers portal. When you log into your ATO careers account, you'll be prompted to select an authentication method to generate a code. Our MFA instructionsExternal Link provide step-by-step guidance on how to set this up.
Updating your email address
To update your email address:
- Log in to ATO careersExternal Link and select My profile.
- Select My details.
- Update your email address.
- Select Save.
We'll use this email address as our primary contact method with you.
Not receiving job alerts
If you've set up job alerts but aren’t receiving any:
- Log in to ATO careersExternal Link and select Job alerts.
- Set your frequency to daily so you’re notified of new vacancies as they're advertised.
To check if your profile matches any current vacancies, select View jobs matching my alert profile at the top of the page.
System-generated emails are issued from ATOcareers@nga.net and include application receipt emails and job alerts. Add this email to your contact list to avoid emails going to your SPAM folder.
If you’re an ATO employee and you're not receiving job alerts for internal vacancies, contact ATOcareers@ato.gov.au.
Trouble logging in
You'll need to log in to ATO careersExternal Link with the email address you registered with.
If you've forgotten your password, select the Reset password link on the login page. Enter the email address you registered with, and we'll email you a link to reset your password. We'll only reissue your password once in a 24-hour period.
Trouble submitting an application
Log in to ATO careersExternal Link before starting an application, and to access applications you've started or submitted.
Once you've started an application it will appear under My Profile.
If you've completed your application but can't see the Submit Application button at the top of the page, make sure you've answered all the mandatory questions and selected Save and Continue for each page of the application form.
Privacy and security
The ATO is committed to ensuring information assets are kept securely, and managed and disposed of in accordance with relevant legislation and ATO policy.
You can find out more about privacy by reading our Privacy notice.
ATO careers application support
If you're having trouble applying or submitting your job application on our ATO careers portal, email ATOcareers@ato.gov.au or phone us on 13 15 50 for assistance. The ATO careers mailbox is not monitored after hours.
Our careers helpline can't help with general tax matters. If you have a general tax matter, see our contact us page.
External and internal portals
ATO careers has 2 job portals:
- External portalExternal Link – shows all ongoing, non-ongoing and casual vacancies available to candidates both within and outside the organisation. The external portal can be used by non-ATO staff.
- Internal portalExternal Link – shows all vacancies available on the external portal, plus opportunities only available to ATO staff (for example, expression of interest processes). If you're an ATO staff member, it's recommended you use the internal portal.
Help applying
Our information on applying to work with us can help you apply and understand our recruitment process.
If you need more help with your job application, get in touch with the contact officer listed on the candidate information kit.