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Compliments and feedback

How to provide a compliment or feedback to the ATO to help them improve their services.

Last updated 5 August 2024

We are committed to providing high standards of service to those who interact with us and welcome your compliments or feedback. We will refer your compliments or feedback to the appropriate area for consideration. We won't respond directly to you but this information is important to us.

Submit your compliment or feedback

Contact us online to make a:

Alternatively, you can provide us with your feedback or compliments by:

  • phoning us on 1800 199 010 between 8:00 am and 6:00 pm, Monday to Friday (local time), except national public holidays
  • contacting the National Relay Service on 13 36 77 if you find it hard to hear or speak to people who use a phone
  • from outside Australia – see Overseas enquiries
  • writing to us at

Australian Taxation Office
PO Box 1271
ALBURY  NSW  2640

QC33764