The purpose of the ATO is to contribute to the economic and social wellbeing of Australians by fostering willing participation in the tax, superannuation and registry systems. We will achieve this through the following key activities, core priorities and measurement of our performance.
Key activity 1
We collect the right amount of tax in accordance with the law in the most efficient way for government and the taxpayer.
Core priorities
- Tax performance
Maintain high levels of compliance across the tax system and avoid any deterioration in performance.
Performance measures
1.1 Registration
Proportion of companies and individuals registered in the system.
1.2 Lodgment
Proportion of activity statements and income tax returns lodged on time.
1.3 Tax gap
As a proportion of revenue.
1.4 Total revenue effects
Revenue from all compliance activities.
1.5 Payment
Proportion of liabilities paid on time by value.
1.6 Debt
Ratio of collectable debt to net tax collections.
1.7 Cost of collection
Cost to collect $100.
Key activity 2
We deliver on government commitments, implement programs and provide assurance to drive improved tax, superannuation and registry system performance.
Core priorities
- Superannuation performance
Maintain high levels of compliance across the superannuation system and avoid any deterioration in performance. - Commitments to government
Deliver on government priorities, including through our funded taskforces, and our contribution to and implementation of new measures. - Effective registry services
Provide tax related and director ID registry services and strengthen the integrity of registrations. - Advocacy
Build strong relationships with key stakeholders to advocate for more effective and simple tax, superannuation and registry policy and administration. - Effective public advice and guidance
Deliver effective public advice and guidance, including timely publication of ATO views on priority matters.
Performance measures
2.1 Increased use of the ABR 1
Increased use of the ABR as the national business dataset.
2.2 Administered programs 2
Performance measures for the administered programs delivered by the ATO.
1 Performance measure results for the Increased use of the ABR is included in Part 4: Performance for Program 1.3.
2 Performance measures for the administered programs are included in Part 4: Performance for Programs 1.5 to 1.21.
Key activity 3
Our client experience and interactions are well designed, tailored, fair, transparent and designed to make it easy to comply and hard not to.
Core priorities
- Fairness and integrity
Enable trust and confidence through policy, sound law design and interpretation, as well as resolving disputes. - Digital communications and self-service interactions
Continue to evolve digital interactions and where appropriate, reduce reliance on paper. - Deliver tax time
Ensure continued delivery of tax time commitments.
Performance measures
3.1 Compliance cost
Adjusted median cost to individual taxpayers of managing their tax affairs.
3.2 Digital
Proportion of inbound transactions received digitally for key services.
3.3 Digital
Proportion of written outbound interactions issued digitally.
3.4 Service satisfaction
Client satisfaction with their recent interaction with us.
Key activity 4
We work with and through others to deliver efficient and effective tax, superannuation and registry systems.
Core priorities
- Partnerships
Strengthen partnerships with the tax profession to support the integrity and continuous improvement of the tax, superannuation and registry systems.
Performance measures
4.1 Working together
Partner perceptions of how we are working together with them to administer the tax and superannuation systems.
Key activity 5
We use data, information and insights to deliver value for our clients and inform decision-making across everything we do.
Core priorities
- Strengthen our data and analytics foundations and capabilities
Improve how we manage, use, and share data and analytics, to deliver better services, improve tax performance and reduce administration costs.
Performance measures
5.1 Tax returns
Proportion of pre-filled items accepted without change.
5.2 Identity matching
Proportion of data items matched to client identifiers.
Key activity 6
Our technology and digital services deliver a reliable and contemporary client experience.
Core priorities
- ATO systems resilience and improvements
Drive modernisation of our key systems and focus on resilience where it improve reliability and the client experience.
Performance measures
6.1 Availability
Key digital systems availability.