|
Financial year |
% of request actioned |
|---|---|
|
2021–2022 |
86% within 25 days |
|
2022–2023 |
90% within 20 days |
|
2023–2024 |
90% within 20 days |
|
2024–2025 |
91% within 20 days |
Note: In the 2022–23 financial year, due to system and process improvements, we have adjusted the service standard from 25 days to 20 days.
This is inclusive of the:
- number of business days from the submission of the FHSS release request
- confirmation the request is eligible
- super funds sending the FHSS amount to the ATO
- payment to the individual.