When super providers pay USM to us
ATO-held super is super money we hold for you. This includes amounts paid on your behalf by:
- employers
- super funds
- retirement savings accounts (RSA)
- the government.
Generally, USM must be reported and paid to us from super providers once it meets a certain category of USM for any of the following:
- unclaimed super for members who are 65 years or older, non-member spouses and deceased members
- eligible rollover funds (ERF)
- small lost member accounts and insoluble lost member accounts
- inactive low-balance accounts (ILBA)
- super for temporary residents who have left Australia for 6 months or more and their visa has expired or been cancelled
- amounts paid to us on a voluntary basis, called trustee voluntary payments (TVP).
SHA amounts include:
- government super contributions
- super guarantee payments
- legacy employer payments that could not be paid into an eligible super fund account.
These are held in a SHA special account.
The SHA special account holds small super amounts until they can be transferred into a super fund or retirement savings account.
SHA accounts become inactive when there has been no activity for 10 consecutive years.
Individuals can consolidate their lost or ATO-held super using ATO online services in myGovExternal Link.
The following tables show the total number and value of ATO-held USM accounts (as reported and paid by funds) and SHA amounts, at the end of the last 4 financial years.
Total USM accounts
The following tables show the total USM accounts and value on hand by category as reported and paid to us by super funds. Total USM contains matched and unmatched accounts.
|
Category |
2021 |
2022 |
2023 |
2024 |
|---|---|---|---|---|
|
USM: general, small and insoluble |
3,291 |
3,156 |
3,113 |
3,072 |
|
USM: member eligible age – 65 years and over |
98 |
101 |
106 |
109 |
|
USM: deceased |
9 |
12 |
20 |
23 |
|
USM: inactive low balance accounts |
1,371 |
1,573 |
1,689 |
1,732 |
|
USM: former temporary resident |
951 |
999 |
1,001 |
1,001 |
|
USM: trustee voluntary payments |
170 |
271 |
380 |
436 |
|
USM: eligible rollover funds |
n/a |
64 |
59 |
56 |
|
SHA: active |
191 |
194 |
200 |
206 |
|
SHA: inactive – consolidated revenue |
142 |
141 |
142 |
143 |
|
Total |
6,223 |
6,513 |
6,710 |
6,778 |
Figures have been rounded to the nearest thousand. Totals may not align due to rounding.
ERF reporting began in the 2022 financial year. Some accounts meeting the ERF criteria were reported by super funds as TVP in 2021 as part of an interim reporting process. These are included in the table as TVP. Funds are no longer reporting ERF as they have now been reported and paid.
The following table show the ATO-held USM account values on hand by the category reported to us by super funds.
|
Category |
2021 |
2022 |
2023 |
2024 |
|---|---|---|---|---|
|
USM: general, small and insoluble |
$2,007 |
$1,836 |
$1,836 |
$1,791 |
|
USM: member eligible age - age 65 and over |
$178 |
$236 |
$316 |
$361 |
|
USM: deceased |
$79 |
$118 |
$146 |
$166 |
|
USM: inactive low balance accounts |
$1,269 |
$1,505 |
$1,687 |
$1,765 |
|
USM: former temporary resident |
$913 |
$1,088 |
$1,077 |
$1,076 |
|
USM: trustee voluntary payments |
$188 |
$268 |
$326 |
$339 |
|
USM: eligible rollover funds |
n/a |
$443 |
$404 |
$364 |
|
SHA: active |
$75 |
$77 |
$80 |
$86 |
|
SHA: inactive – consolidated revenue |
$38 |
$37 |
$38 |
$38 |
|
Total |
$4,746 |
$5,610 |
$5,911 |
$5,986 |
Figures have been rounded to the nearest million. Totals may not align due to rounding.
ERF reporting began in the 2022 financial year. Some accounts meeting the ERF criteria were reported by super funds as TVP in 2021 as part of an interim reporting process. These are included in the table as TVP. Funds are no longer reporting ERF as they have now been reported and paid.
Matched USM holdings
When super funds pay unclaimed super to us, we use the information we hold to find out who the super belongs to.
If we can confidently match this super to someone, referred to as matched USM, we link it to their ATO record. They will be able to see it in their ATO online services account.
Our matched USM holdings vary over time as:
- more USM is reported to us
- clients update their details with us, allowing us to match more accounts
- accounts are consolidated or otherwise reunited with account owners.
We can't consolidate all accounts. Specific criteria need to be met before we can transfer USM into a person's super account.
The following table shows the total accounts and value of ATO-held matched USM accounts on hand for the last 4 financial years.
|
Financial year |
Accounts (000) |
Value ($m) |
|---|---|---|
|
2021 |
3,970 |
$3,610 |
|
2022 |
4,223 |
$4,337 |
|
2023 |
4,396 |
$4,602 |
|
2024 |
4,438 |
$4,733 |
Figures have been rounded to the nearest thousand (for accounts) and million (for value) and include all categories of USM. Accounts represent total ATO USM holdings accumulated over time.
|
Gender |
USM |
SHA |
||
|---|---|---|---|---|
|
Accounts |
Value |
Accounts |
Value |
|
|
Male |
57% |
61% |
57% |
65% |
|
Female |
43% |
39% |
43% |
35% |
|
Unknown |
0% |
0% |
0% |
0% |
Figures have been rounded to the nearest percentage. Totals may not align due to rounding.
Unmatched USM holdings
If we can't match super to an individual, we hold it as unmatched super until we get more information. Additional information that may help us match you to super includes:
- current and previous addresses
- current and previous employers
- previous names.
This table shows the number and value of ATO-held unmatched super accounts on 30 June for the past 4 financial years.
|
Financial year |
Accounts (000) |
Value ($m) |
|---|---|---|
|
2021 |
1,920 |
$1,024 |
|
2022 |
1,953 |
$1,159 |
|
2023 |
1,973 |
$1,191 |
|
2024 |
1,990 |
$1,130 |
Figures have been rounded to the nearest thousand (for accounts) and million (for value) and include all categories of USM. Accounts represent total ATO USM holdings accumulated over time.
If you think you have lost super and can't see it on ATO online services, we may be holding unmatched super for you. Contact your super funds and follow the instructions.
USM under $200 and 65 years and older
Where possible, we will make a direct payment of certain types of USM to an eligible individual's bank account. This will only happen where:
- the value of the USM is less than $200, or
- the individual is 65 years or over and they do not have a standing request in place with us to pay USM into a nominated super account.
Not all amounts can be paid out directly to eligible individuals. This is mostly because we don't hold current information such as bank account and contact details. Until then, USM accounts for individuals eligible for direct payment will remain part of our USM holdings.
This table shows the number and value of USM account holders eligible for a direct payment where the value is under $200 or the account holder is 65 years or older.
|
Category |
Account |
Value |
|---|---|---|
|
USM: under $200 |
707 |
$51m |
|
USM: age 65 and over |
295 |
$471m |
|
Total |
1,002 |
$522m |
Figures have been rounded to the nearest thousand (for account holders) and million (for value). Totals may not align due to rounding. The categories are based on our analysis of matched USM account holdings rather than the categories of USM as reported and paid by super funds. Data reflects the position on 1 July 2024.
Where we receive or hold USM for account holders 65 years or older, we are required to make a direct payment to them unless they have a standing super fund nomination request in place. In this case, we pay any USM into a nominated super account.
If you are close to or over 65 and would prefer to retain your super in your fund, it is important that you regularly keep track of your super. This includes:
- staying in contact with your super fund
- updating your contact details with us and your fund.
This ensures your super is not lost or at risk of being paid to us as USM.
ATO USM consolidations and direct payments
ATO proactive consolidations
Since 1 November 2019, we have had the legislative authority to proactively consolidate some categories of USM to active, eligible super accounts.
An eligible super account is one where:
- the account has received at least one contribution in the current or previous financial year
- the account can receive payments from us (some super accounts are not able to receive payments from government)
- if we do pay your USM into the account, the anticipated balance of the account after payment must be greater than $6,000.
Where all conditions are met, we will normally proactively consolidate USM into eligible super accounts without the USM account owner needing to be involved at all.
Direct payments to individuals
Before 1 November 2019, we already had the authority to pay USM directly to individuals. We proactively make direct payments where the amount is less than $200 or account holders are 65 years or over.
Only matched USM can be reunited to a client’s super fund or bank account.
This table shows the number and value of accounts rolled over into a super account or paid directly to an eligible individual, over the last 4 financial years.
|
Category |
– |
2021 |
2022 |
2023 |
2024 |
Total |
|---|---|---|---|---|---|---|
|
Consolidations to active super accounts |
Accounts ('000) |
842 |
435 |
416 |
421 |
2,114 |
|
Value ($m) |
$1,649 |
$1,492 |
$785 |
$817 |
$4,742 |
|
|
Direct payments to individuals |
Accounts ('000) |
552 |
353 |
434 |
317 |
1,655 |
|
Value ($m) |
$275 |
$379 |
$456 |
$502 |
$1,612 |
Figures have been rounded to the nearest thousand (for accounts) and million (for value). Totals may not align due to rounding. Figures represent USM we (or clients) have been able to reunite and will include amounts we receive before 1 November 2019.
Consolidation to super accounts includes both ATO and client initiated USM transfers.
The value of direct payment to individuals includes both ATO and client initiated direct payments, including payments made from all USM categories (including those less than $200 and those made to individuals 65 years and over).
Account consolidations by individuals
You can use ATO online services through myGovExternal Link to:
- keep track of your super
- consolidate accounts, including ATO-held super, into your preferred super fund.
If we're holding ATO-held super for you, use ATO online services to request a transfer to the super fund you would like the money to be held in. This is the quickest way to transfer any ATO-held super to your preferred fund.
You may be able to transfer USM to a super account when we can't. For example, if your super fund has not received a contribution in the current or previous financial year.
The number of accounts consolidated using ATO online services continues to decrease. This may be due to:
- fewer individuals holding multiple accounts
- the impact of our proactive consolidations.
|
Year |
Accounts (000) |
Value ($m) |
|---|---|---|
|
2021 |
197 |
$1,981 |
|
2022 |
159 |
$1,835 |
|
2023 |
137 |
$1,475 |
|
2024 |
119 |
$1,380 |
Figures have been rounded to the nearest thousand (for accounts) and million (for value). These figures include consolidations of both ATO-held and fund-held accounts.
Note: The super health check includes step-by-step instructions on how to search for lost and ATO held super on ATO online services through myGov. To start download the super health check (NAT 75486, PDF 204KB)This link will download a file