For information about current research projects, email CorporateResearch@ato.gov.au.
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Communication channel and topic preferences [2024-04]
Fieldwork dates | June 2024 to July 2024 |
|---|---|
Purpose | To understand Australia's media consumption perceptions and preferences. |
Research channel | Online survey |
Researchers | External ATO (survey sent by external provider, Dynata) |
Sender's email address | N/A (Link received directly via Dynata) |
myGovID research
Fieldwork dates | May 2024 to June 2024 |
|---|---|
Purpose | Understanding the experience of people using myGovID |
Research channel | Online and phone survey |
Researchers | External ATO (survey sent by external provider, Ipsos Public Affairs) |
Sender's email address | Ipsos Public Affairs (available when invited to complete the survey) |
Outbound capability and service strategy survey [2024-06]
Fieldwork dates | May 2024 |
|---|---|
Purpose | To understand client perceptions regarding their Statement of Account from the ATO |
Research channel | Online survey |
Researchers | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
International GST survey [2024-03]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand how non-resident businesses become aware of their Australian GST obligations and improve our outreach strategy |
Research channel | Online survey |
Researchers | Internal ATO (survey sent via direct email) |
Sender's email address |
Individuals and Small Business tax experience survey [2024-02]
Fieldwork dates | January 2024 to April 2024 |
|---|---|
Purpose | To understand how taxpayers manage their tax and super obligations and how the ATO can improve our communications. |
Research channel | Online survey |
Researchers | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Tax professionals digital services experience survey [2024-01]
Fieldwork dates | February 2024 to March 2024 |
|---|---|
Purpose | To understand the digital service experience for tax professionals. |
Research channel | Online survey |
Researchers | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Monthly GST and PAYG withholding reporting and payment research [2023-07]
Fieldwork dates | July 2023 to August 2024 |
|---|---|
Purpose | To understand the value and benefit of changing GST or PAYG withholding lodgment and payment cycle from quarterly to monthly for small businesses. To understand the value and benefit for small businesses represented by a tax or BAS agent who report PAYGW monthly and GST quarterly to trial an earlier PAYGW due date for March 2024 and June 2024. |
Research channel | Online survey and interviews |
Researchers | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Top 500 Program Survey [2023-01]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand user experience and feedback with the Top 500 Private Groups Tax Performance program. |
Research channel | Online survey |
Researchers | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Next 5,000 streamlined assurance review client experience survey [2022-03]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand client experience and satisfaction with the Next 5,000 tax performance program. |
Research channel | Online survey |
Researchers | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Business advice client feedback [2022-02]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand user experience and satisfaction with ATO income tax Interpretive Advice and Assistance products. |
Research channel | Online survey |
Researchers | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
GST audit client feedback [2022-01]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand user experience and satisfaction with ATO GST audits. |
Research channel | Online survey |
Researchers | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Public Groups and International client feedback surveys [2020-06]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand client experience and satisfaction of Public Groups who have engaged with the ATO. |
Research channel | Online survey |
Researchers | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Tax Practitioners Board survey [2020-04]
Fieldwork dates | Biannual |
|---|---|
Purpose | To understand how the Tax Practitioners Board can work better with tax practitioners and consumers. |
Research channel | Online survey |
Researcher | Internal ATO (online questionnaire sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Consultation process feedback [2020-03]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand the consultation experience. |
Research channel | Online survey |
Researcher | ATO (online questionnaire sent from feedback@survey.ato.gov.au) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
GST advice client feedback [2020-01]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand user experience and satisfaction with ATO GST interpretive advice guidance products. |
Research channel | Online survey |
Researchers | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Digital service provider experience survey [2019-10]
Fieldwork dates | Annual |
|---|---|
Purpose | To understand how the ATO can better work with digital service providers. |
Research channel | Online survey |
Researcher | Internal ATO (online questionnaire sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Early intervention strategy survey [2018-14]
Fieldwork dates | December 2018 – June 2026 |
|---|---|
Purpose | To understand the tax agent experience after participating in an interview with ATO Early Intervention staff |
Research channel | Online survey |
Researcher | Internal ATO (online questionnaire sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
APRA-regulated super fund client experience survey [2019-09]
Fieldwork dates | Annual |
|---|---|
Purpose | To understand the effectiveness of communications/information shared with the APRA fund audience. |
Research channel | Online survey |
Researcher | Internal ATO (online questionnaire sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Single touch payroll survey [2019-05]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand the effectiveness of support available for Single Touch Payroll (STP). |
Research channel | Online survey |
Researcher | Internal ATO (online questionnaire sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Cash flow training and products [2018-04]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To understand user experience and satisfaction with ATO training and cash flow products. |
Research channel | Online surveys |
Researcher | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Small business community events survey [2017-71]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To gain feedback from attendees who attended an event. |
Research channel | Online survey |
Researcher | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Tax practitioner open forum survey [2016-59]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To evaluate our program of open forums for tax practitioners to understand client perceptions in terms of relevance, content and timing. |
Research channel | Online survey |
Researcher | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Community perceptions survey [2015-36]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To measure and track community perceptions about the ATO. |
Research channel | Online survey |
Researcher | Internal ATO (survey sent from research tool, Qualtrics) |
Senders email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |
Client experience survey [2015-29]
Fieldwork dates | Ongoing |
|---|---|
Purpose | To measure and track client experiences about the ATO. |
Research channel | Online survey |
Researchers | Internal ATO (survey sent from research tool, Qualtrics) |
Sender's email address | Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au) |