Service overview

There are two channels available to submit validation requests:

• single service channel (providing an instant response)
• bulk service channel (most responses will be in 24–48 hours).

Channel selection depends on the number of member requests that require processing, when the response is required and which version of the EmployerTICK software you are using.

Table 1: Validation request channels

Channel	How request is lodged	When to use the channel	Timeframe for service response
Single	SBR-enabled software	When an instant response is required/preferred	95% of responses within five seconds
Bulk	ETIC.0002: SBR-enabled software	100–100,000 member requests	Usually 24–48 hours