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Service overview

Information of service overview.

Last updated 21 March 2021

There are two channels available to submit validation requests:

  • single service channel (providing an instant response)
  • bulk service channel (most responses will be in 24–48 hours).

Channel selection depends on the number of member requests that require processing, when the response is required and which version of the EmployerTICK software you are using.

Table 1: Validation request channels

Channel

How request is lodged

When to use the channel

Timeframe for service response

Single

SBR-enabled software

When an instant response is required/preferred

95% of responses within five seconds

Bulk

ETIC.0002:

SBR-enabled software

100–100,000 member requests

Usually 24–48 hours

QC39672