Frontline and client service work
Working in our frontline and client services roles, you'll be at the heart of what we do. Your work to deliver exceptional client service will benefit all Australians. As part of an energetic and diverse environment, you'll solve problems and make a difference in people's lives.
Frontline and client service area roles include:
Frontline services
Support Australians with their tax, super and registry obligations. Using a range of platforms, including the phone, you'll:
- guide taxpayers through complex problems to find solutions
- answer tax and super queries with timely and accurate information
- help taxpayers use our digital tools
- provide repayment options
- ensure taxpayers meet their obligations.
Compliance
Help taxpayers get back on track with their registrations, lodgment, and payment obligations. Take firm action, including legal proceedings, against those who choose not to do the right thing.
You may represent us as a creditor in insolvency matters or provide advice and assurance on complex administrative law and policy issues.
Hear from our people
Hear from our people on why working with us is so fulfilling.
Media: Meet Mr Tony
https://share.viostream.com/bi9or7ore6sptyExternal Link (Duration: 01:00)
Muhammad, Service Delivery Officer
‘In my job, I get to see the direct results of my efforts, which is incredibly rewarding. The autonomy and trust I receive from my superiors allows me to take ownership of my projects and find innovative solutions to problems.
‘I appreciate the work-life balance that my job offers. The ATO really invests in staff wellbeing and inclusion. We have a vibrant and diverse culture that positions every staff member to thrive. Such an opportunity is very rare to find anywhere else.’
Floyd, Service Delivery Specialist
‘When speaking to clients I put myself in their position to see the situation through their eyes – that’s my secret. Taxes can be daunting for many. I’m the first person clients contact when they have an issue. It gives me the utmost satisfaction when I see them gain clarity and confidence in meeting their tax obligations. I take pride knowing that I have made a difference in someone’s financial situation.
'My job involves continuous training and updates on tax laws, policies, and procedures. Besides taxation knowledge, I’ve learnt a lots of skills from problem solving and analytical thinking to using various IT systems. I tell everyone Service Delivery is the best place to be.’
Robin, Service Delivery Specialist
'One of the most rewarding aspects of being a leader in a contact centre is empowering and supporting my peers and team members to deliver exceptional customer service. I’m able to directly impact the Australian community, promoting self-compliance and enhancing client services. If you’re considering joining our service delivery or call centre, know that it’s a unique opportunity for growth and meaningful contribution.'
Kaitlyn, Service Delivery Specialist
'It is a positive and supportive environment with really engaged leaders. I enjoy that the work is mentally stimulating, and I continuously learn and develop more skills. It is the most supportive environment I have worked in. They genuinely embrace individuality and encourage career growth. You will learn so much, be supported, and be embraced for who you are.'
Apply today
Use our ATO careers portalExternal Link to:
- search and apply for jobs
- join our employment register to be considered for future jobs.
Set up a job alert profileExternal Link to hear from us about jobs that match your skills as soon as they're advertised.
