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Lodging your application

Last updated 11 September 2023

What to do before you lodge and how to lodge if using the PDF form.

Before you lodge your application, make sure you have completed all the mandatory sections.

Keep a copy of your completed application for your records. Lodge the original including any attachments through:

  • secure mail in Online services for business
  • practice mail in Online services for agents
  • mail to

Australian Taxation Office
PO Box 3514
ALBURY  NSW  2640

Lodge through Online services for business

If you use Online services for business to lodge your application, it is more secure and will be processed faster than if you lodge by mail.

Follow these steps to lodge through secure mail in Online services for business.

  1. Fill in the application form.
  2. Save the completed form as a PDF to your computer.
  3. Log into Online services for business.
  4. Select Communication, then Secure Mail.
  5. Create a New message.
  6. Select View more topics from the Topic list.
  7. Select Excise from the Other topics list.
  8. Select Remission, refund and drawback enquiry from the Subject list.
  9. Attach the application form and any attachments.
  10. Provide your contact details and complete the declaration.
  11. Select Send.

You will receive a receipt number once you've lodged your application.

Tracking your application progress

You can track the progress of your application in Online services for business by selecting Your dealings from the Communication menu.

Lodge through Online services for agents

Follow these steps to lodge through practice mail in Online services for agents:

  1. Select Communication, then Practice mail
  2. Create a New message
  3. Select View more topics from the Topic list
  4. Select Excise from the Other topics list
  5. Select Alcohol enquiry or Petroleum enquiry from the Subject list
  6. Select I am enquiring on behalf of client from Enquiry type
  7. Search for and select your client
  8. Attach the application form and any attachments
  9. Provide your contact details and complete the declaration
  10. Select Send.

You will receive a receipt number once the message has successfully been sent.

See how to access your destruction approval in online services.

Service standards

You can expect a decision on your application within 28 days of us receiving all the necessary information.

If your application is incomplete, we will contact you for more information. If the information we need isn't provided after a reasonable period, we'll ask you to reapply when you can provide it.

Contact us

If you need more information Contact us or visit

QC16995