Lodging online
Lodging online allows us to complete your form using your personal details and the dividend records that have been reported to us. This will save you time and make your claim more accurate.
You will need to have a myGov account and link it to the ATO.
Once you have logged into your ATO Online account, from the menu at the top select 'Tax', then 'Lodgments', then 'Refund of franking credits'.
You can't claim franking credits from prior income years online, these applications can only be lodged by post, see Claiming franking credits from prior income years.
Lodging by phone
Lodging by phone will take you less than 7 minutes and we will process applications lodged by phone within 12 business days.
You will need your TFN.
Check that you satisfy all the conditions before trying to lodge this application by phone.
- Complete your Application for refund of franking credits for individuals 2024.
- Phone the lodgment service on 13 28 65, provide your TFN and press 2.
- Listen to the questions which are based in your completed application.
- Speak naturally, as in normal conversation. There is no need to slow down.
- Say all the numbers individually – for example, 0, 1, 2, 3, 4. For 0, say ‘zero’ or ‘nought’.
- If you need help with a question, say ‘help’.
- If you need a question repeated, say ‘repeat’.
- If you hear a message saying ‘I’m having trouble getting that’, the system will ask you to try again, or the service might ask you to use your phone keypad instead. Wait for the question to finish, then speak clearly when answering.
- Listen carefully because at certain questions the information you have provided will be read back to you to allow you to confirm it is correct. If you have made a mistake you will be given the opportunity to correct the details.
- If you hang up or have to leave the phone call because of a problem with the system, the information you have provided will be retained when you return to continue with your lodgment.
- At the end of the phone call you will be given a receipt number to confirm that your application has been lodged. Write the number in the boxes provided on page 2 of your application above your signature.
- Your phone call will be recorded in case we need to refer to it later.
- Wait for the receipt number before you hang up. Don't post your paper application to us, but keep it for your records.
Phone lodgment benefits
- The service is available 24 hours a day, 7 days a week (to avoid busy periods, phone before midday, after 5.00 pm or on weekends).
- It is available from anywhere in Australia.
- Most refunds are issued within 12 business days.
- It takes less than 7 minutes to lodge your application.
- However, you cannot use this service to lodge for previous years – only for 2023–24.
Do we have your current name, address and financial account details? If you have changed any of these details or are unsure what details you last gave us, contact us before lodging your application by phone.
For more information, see Update your TFN details.
Lodging by post
We will process applications lodged by post within 50 business days.
You can post your application to:
Australian Taxation Office
GPO Box 9845
(insert the name and postcode of your nearest capital city)
For example:
Australian Taxation Office
GPO Box 9845
SYDNEY NSW 2001
Continue to: Instructions to make a change to your RFC application
Return to: Instructions to complete the refund of franking credits worksheet