Phone
Phone lodgment 13 28 65
Lodge your application for refund of franking credits by phone 24 hours a day, seven days a week.
Progress of refunds 13 28 65
Check the progress of your refund of franking credits by phone or at ato.gov.au
By phone, we have an automated self-help service available 24 hours a day, seven days a week. You will need to key in your tax file number (TFN) using your phone keypad.
If you sent your application by ordinary post, wait 11 weeks before phoning to check on the progress of your application.
If you lodged your application by phone, wait three weeks before phoning.
Go to ato.gov.au and search for 'Progress of return' to use our Progress of return enquiry tool.
Individual 13 28 61
Individual income tax and general personal tax enquiries, including:
- refund of franking credits
- TFN
- whether you need to lodge a tax return
- request for extra copies of the application for refund of franking credits
- whether you are an Australian resident for tax purposes.
Business 13 28 66
Information about business income tax, fringe benefits tax (FBT), fuel tax credits , goods and services tax (GST), pay as you go (PAYG) and activity statements, including lodgment and payment, accounts and business registration (including Australian business number and tax file number), and dividend and royalty withholding tax.
Superannuation 13 10 20
Other services
If you do not speak English well and want to talk to a tax officer, phone the Translating and Interpreting Service (TIS) on 13 14 50 for help with your call.
If you are deaf or have a hearing or speech impairment, contact us through the National Relay Service (NRS). For more information, go to relayservice.gov.auExternal Link
Publications
To get publications, taxation rulings, practice statements and forms:
- Referred publications and rulings 2016
- phone 1300 720 092
Tax Help
Tax Help is a free and confidential service for people earning around $50,000 or less a year with simple tax affairs. People who use Tax Help include seniors, people from non-English speaking backgrounds, people with a disability, Aboriginal people, Torres Strait Islander people, and students.
We train and support this network of community volunteers to help you. Tax Help is available between 1 July and 31 October each year.
If you need assistance with completing your application, there are Tax Help centres throughout Australia. If you want to visit one of the trained volunteers, you need to make an appointment first. When you visit, you will need to bring:
- this publication, Refund of franking credits instructions and application for individuals 2016, and
- all your dividend and distribution statements.
For more information or to find your nearest Tax Help centre, phone 13 28 61.
This publication outlines the criteria for claiming a refund of imputation credits, explains common terms, and includes a worksheet and application forms. NAT 4105-06.2016.