When we issue email or text alerts
There are 2 different alerts we will issue to safeguard your retirement savings and reduce the risk of fraud. These will be sent to you by email or text.
A rollover alert will issue when:
- someone is trying to transfer or roll over your super money to a self-managed super fund (SMSF)
A change of details alert will issue when:
- you have been added as a member to a new or existing SMSF
- a change has been made to your existing SMSF's
- bank account details
- electronic service address (ESA)
- authorised contact
- members.
If you receive an alert and you:
- requested or authorised the change, there is nothing you need to do
- did not initiate the change, you will need to take immediate action.
Our alerts will never ask you to:
- reply by text or email
- log on via a link to log into online services
- provide personal information such as your tax file number (TFN) or your personal bank account number or BSB.
Ensure your email and mobile phone details are up to date with us so you receive our alerts and help protect against potential fraud. We take the security of your personal information seriously.
How to respond to a rollover alert
If you receive a rollover alert, someone is trying to move your super money. This means a super fund has used the SMSF verification service to verify an SMSF's details, with the intent to roll your super benefits into that SMSF. Funds may use this service multiple times for a single rollover request, so you may receive multiple alerts.
If you didn't request a rollover, contact your existing super fund immediately – rollovers through SuperStream may be processed in only 3 business days.
How to respond to a change of details alert
If you're not aware of a new SMSF registered in your name, or changes made to your existing SMSF, you should first confirm someone hasn't made this request on your behalf. Check with:
- the other trustees or directors of the corporate trustee of your SMSF
- other representatives authorised to make changes to your SMSF, such as your tax agent.
If you're concerned an SMSF has been established or changes have been made to your existing SMSF incorrectly or without your knowledge, phone us on 13 10 20 between 8:00 am and 6:00 pm, Monday to Friday.
Before you phone us, ensure you have your TFN or Australian business number (ABN) ready to establish your identity.