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myTax Tax Help volunteer

How to access help from a Tax Help volunteer to complete your tax return using myTax.

Last updated 14 April 2025

What is the Tax Help program?

If you need help lodging your tax return, you may be eligible for the Tax Help program.

Tax Help is a network of accredited community centres and volunteers who provide a free and confidential service to help people complete their tax returns online using myTax.

Tax Help is available from July to October in all capital cities and many regional areas across Australia.

What can volunteers help me with?

Volunteers can help you lodge your tax return online.

They can also help you to:

  • create a myGov account
  • lodge an amendment to your tax return
  • claim a refund of franking credits
  • tell us if you don't need to lodge a tax return.

Completing this section

Answer the question How did you complete this tax return?

  • Select Tax Help volunteer if this tax return was completed with the assistance of an ATO accredited Tax Help volunteer.
    The Tax Help volunteer will then need to enter
    • Tax Help volunteer identifier
    • Tax Help centre identifier.
  • Select Prepared myself for help received from all other sources.

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