Treasury Laws Amendment (Putting Consumers First - Establishment of the Australian Financial Complaints Authority) Regulations 2018 (F2018L00515)

Schedule 1   External dispute resolution

Part 2   Amendments relating to closing off existing external dispute resolution schemes

National Consumer Credit Protection Regulations 2010

28   Amendments of forms

Make the following amendments to Forms 5, 9, 10, 11, 11A, 12, 12A, 14, 15, 16, 17, 18 and 18A in Schedule 1:

(a) omit "your credit provider's external dispute resolution scheme" (wherever occurring), substitute "the AFCA scheme";

(b) omit "External dispute resolution is" (wherever occurring), substitute "The AFCA scheme is";

(c) omit "Your credit provider's external dispute resolution provider is (name of external dispute resolution provider) and" (wherever occurring), substitute "The AFCA scheme";

(d) omit "their external dispute resolution scheme" (wherever occurring), substitute "the AFCA scheme";

(e) omit "external dispute resolution scheme that your credit provider belongs to" (wherever occurring), substitute "AFCA scheme";

(f) omit "the credit provider's external dispute resolution scheme" (wherever occurring), substitute "the AFCA scheme";

(g) omit " YOUR CREDIT PROVIDER'S EXTERNAL DISPUTE RESOLUTION SCHEME " (wherever occurring), substitute " THE AFCA SCHEME ";

(h) omit " EXTERNAL DISPUTE RESOLUTION IS " (wherever occurring), substitute " THE AFCA SCHEME IS ";

(i) omit " YOUR CREDIT PROVIDER'S EXTERNAL DISPUTE RESOLUTION PROVIDER IS [ INSERT NAME OF EXTERNAL DISPUTE RESOLUTION PROVIDER ] AND " (wherever occurring), substitute " THE AFCA SCHEME ";

(j) omit "[insert name of relevant external dispute resolution scheme]" (wherever occurring), substitute "the AFCA scheme";

(k) omit "our external dispute resolution scheme for" (wherever occurring), substitute "the AFCA scheme for";

(l) omit "Our external dispute resolution scheme is [insert name of external dispute resolution scheme] and" (wherever occurring), substitute "The AFCA scheme";

(m) omit "[insert name of EDR scheme]" (wherever occurring), substitute "the AFCA scheme";

(n) omit "our external dispute resolution scheme, [insert name of external dispute resolution scheme]," (wherever occurring), substitute "the AFCA scheme";

(o) omit "If you go to [insert name of external dispute resolution scheme]" (wherever occurring), substitute "If you go to the AFCA scheme";

(p) omit "external dispute resolution scheme that your lessor belongs to" (wherever occurring), substitute "AFCA scheme".