Retirement Savings Accounts Regulations 1997

PART 6 - MISCELLANEOUS  

Division 6.3A - Cooperation with AFCA  

REGULATION 6.10A   COOPERATION WITH AFCA  

6.10A(1)    
For the purposes of subsection 38(1) of the Act, the requirement set out in subregulation (2) is a standard applicable to the operation of RSAs.

6.10A(2)    
An RSA provider that is required to be a member of the AFCA scheme by paragraph 47(1)(a) of the Act must take reasonable steps to cooperate with AFCA in resolving any complaint under the AFCA scheme to which the RSA provider is a party, including by:

(a)    giving reasonable assistance to AFCA in resolving the complaint; and

(b)    identifying, locating and providing to AFCA any documents and information that AFCA reasonably requires for the purposes of resolving the complaint; and

(c)    giving effect to any determination made by AFCA in relation to the complaint.

6.10A(3)    

Subregulation (2) does not apply to superannuation complaints (within the meaning of the Corporations Act 2001 ).

Note:

For provisions relating to superannuation complaints, see Division 3 of Part 7.10A of the Corporations Act 2001 .