Private Health Insurance Act 2007

Pt 6-2 repealed by No 57 of 2015, s 3 and Sch 1 item 15, effective 1 July 2015. For transitional provisions, see note under s 323-10(1A) .

Div 241 repealed by No 57 of 2015, s 3 and Sch 1 item 15, effective 1 July 2015. For transitional provisions, see note under s 323-10(1A) .

Subdiv 241-B repealed by No 57 of 2015, s 3 and Sch 1 item 15, effective 1 July 2015. For transitional provisions, see note under s 323-10(1A) .

S 241-20 repealed by No 57 of 2015, s 3 and Sch 1 item 15, effective 1 July 2015. For transitional provisions, see note under s 323-10(1A) . S 241-20 formerly read:

SECTION 241-20 WAYS OF DEALING WITH COMPLAINTS  
241-20(1)
The Private Health Insurance Ombudsman may deal with a complaint by:
(a) conducting mediation under Division 247; or
(b) referring the complaint to the subject of the complaint under Subdivision 241-C; or
(c) if section 241-45 applies - investigating the complaint under Subdivision 241-D.

241-20(2)
The Private Health Insurance Ombudsman must not take any action mentioned in subsection (1) unless the complainant agrees to the action being taken.

241-20(3)
The Private Health Insurance Ombudsman must not take, or continue to take, any action mentioned in paragraph (1)(a) or (c) if the complainant withdraws the complaint.

241-20(4)
The Private Health Insurance Ombudsman must not take any action mentioned in subsection (1) if the complaint is about a matter specified in the Private Health Insurance (Ombudsman) Rules for the purposes of subsection 241-10(3).