To ensure your payment is credited to the correct amount due, it is important that when making a payment you:
- select the correct menu item or quick link for either
- use the correct payment reference number (PRN).
You will have a different PRN for each obligation. For example, each vacancy fee return or residential application will have a different PRN.
Using an incorrect PRN could result in delays to payments being credited to your account.
When paying a fee, ensure monies are in Australian dollars and all applicable transaction fees are accounted for. Differences in conversion rates can lead to shortfalls and delays in processing.
Pay a residential application fee
This includes fees for residential applications, variations to residential approvals and exemption certificates.
You can pay either:
- when completing the application
- after completing the application.
If you are paying when completing the application, select the payment method when prompted.
If you are paying after completing the application:
- log in to Online services for foreign investors
- from the home page, select either
- Lodgments drop-down menu, then Residential application
- Lodge and pay residential application quick link
- select the Pay hyperlink next to the application
- select your payment method.
Pay a vacancy fee
You can pay either:
- when completing the return
- after completing the return.
If you are paying when completing the return, select the payment method when prompted.
If you are paying after completing the return:
- log in to Online services for foreign investors
- from the home page, select either
- Lodgments drop-down menu, then Vacancy fee return
- Lodge and pay vacancy fee return quick link
- select the Pay hyperlink next to the return
- select your payment method.
Other payments
To make payments that are not related to a residential application or vacancy fee return (such as an infringement notice):
- log in to Online services for foreign investors
- at the home page, select the Account and payments drop-down menu
- select Payment.
How to pay
A full list of payment options is available on the How to pay page. The quickest and easiest payment methods to pay are BPAY and credit card through our online services. We also have other payment options available.
View transactions
To view a list of your transactions:
- log in to Online services for foreign investors
- at the home page, select either
- Account and payments drop-down menu then Transactions
- Transactions quick link.
To download a list of transactions, select Download then save as a CSV or HTML.
To filter, sort and order account transactions:
- select Filter, then select your filter options
- the date range – From date and To date
- Process date order – displays results in the order transactions were processed by us
- Effective date order – displays results in the order the transaction was on the account, the payment is due or a refund was sent
- order by Newest date or Oldest date
- select Hide transactions groups if you don't want to view transactions that total to zero
- select Clear – to reset the filters.
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