Types of known system issues using Online services
This is where we list known system issues you may experience when using Online services for foreign investors. For common issues and errors when using any ATO online service, check Troubleshooting common errors and issues.
If you are unable to access the service, check for planned system maintenance.
Error message or known issue |
What you can do |
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Trusts only – your entity type is displaying as a company instead of a trust. Added 29/06/2023 |
You will need to contact us on 13 28 66 to have this issue resolved. |
Vacancy fee return Error message: This property has no occupancy date. |
This is a known issue for some users when lodging a vacancy fee return. You will need to contact us on 1800 050 377 between 8:00 am and 6:00 pm (AEST or AEDT), Monday to Friday. Tell call centre staff you need to escalate your Online services for foreign investors technical issue to the vacancy fee team. Describe the error 'vacancy fee lodgment error – no occupation date found.' Provide the following details to call centre staff:
We will contact you to advise your next steps. |
Vacancy fee return Error message: Asset ID not found |
Joint tenant can't lodge a vacancy fee return as they do not know the Asset ID. The first person listed on the foreign investment application will need to access Online services for foreign investors to view the Asset ID and lodge the return. If this is not possible, contact us for the Asset ID to provide to other joint tenants to lodge the return. We can only give the Asset ID details to the first person listed on the foreign investment application. |
Error message: 'We are currently experiencing technical difficulties. We apologise for any inconvenience. Try again later.' |
There are different reasons this error may occur. Before you contact us check:
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Foreign investor registration form Error message: No ATO Record found |
This is a known issue for some users when completing the Online services for foreign investors registration form. You will need to contact us and:
You will also need to provide the following details to call centre staff:
We will contact you to advise your next steps.
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