Accessing Online services for agents
To access Online services for agents, Access Manager, the Australian Business Register (ABR) and other government online services, you'll need to use:
- myID – the Australian Government's Digital ID app. Download it to your smart device to prove who you are when logging into government online services.
- Relationship Authorisation Manager (RAM) – an authorisation service that allows you to act on behalf of a practice online when linked with your Digital ID, such as myID. You'll use your myID to log in to RAM.
Setting up Digital ID and RAM
Each person acting on behalf of a practice needs their own Digital ID, such as myID, and to be authorised in RAM.
Set up your myID
myID is your Digital ID and unique to you. To access our online services, you'll need to set up your myIDOpens in a new window with at least a Standard identity strength.
When setting up your myID use a personal email address. myID is your personal Digital ID and your identity documents will be linked to the email you choose. Once set up, your myID can be used for both personal and business matters, and you'll continue to use the same myID even if you change jobs.
The myID app uses the security features in your device, like fingerprint or face recognition, to protect your personal information. Your information is protected, including from your employer, who cannot access, use or cancel your myID.
To set up your myID on multiple devices, or to change to a new device, see Setting up your myID againOpens in a new window.
Link your myID to a practice using RAM
Before anyone can act on behalf of a practice, a principal authorityExternal Link (person responsible for the practice) needs to link their Digital ID, such as myID, to the practice in RAM.
You must be authorisedExternal Link in RAM by a principal authority or authorisation administrator to act on behalf of the practice. A principal authority or authorisation administrator will issue an authorisation requestExternal Link to your email. This does not need to go to your myID email address – it can be sent to your work email address.
Once you’ve accepted the authorisation request, you can use your myID to log in to our online services on behalf of your practice.
Using Digital ID and RAM
Logging in with myID
When logging into an online service with your myID, you'll be directed to enter the email address you used to set up your myID. A four-digit code will appear in your browser and you'll need to enter the code in your myID app.
Tip: select Remember me when you enter your email address on the myID login page. When using the same browser, you won't need to enter your email address each time you log in, you'll only need to accept the code in your myID app.
Responsible use of myID, RAM and online services
Using a Digital ID, such as myID, and RAM makes it easy for authorised persons to access relevant government online services anywhere and at any time. This doesn't change your obligation to interact professionally when using our online services.
You're responsible for using your myID to log in to Online services for agents and other government online services. You should never let anyone else use your myID, provide your log in code or enter your log in code for anyone. Each employee of a practice must set up their myID on a unique device; staff cannot share a myID or device.
You should only access records and transact where authorised to do so. Your principal authority and authorisation administrator can track your access to Online services for agents on behalf of the practice. Consult your practice policies for guidance on accessing and using government online services.
Your ongoing access to our systems is dependent on appropriate use of myID.
It's important you keep your myID, and your device, secure. Enable security features in your device such as fingerprint or face recognition and avoid leaving your device unattended.
If you suspect someone has inappropriately accessed your myID, your device has been stolen or misplaced, or you’ve received an unprompted notification or email, report it straight awayOpens in a new window.
There is more information available on myID termsOpens in a new window of use.
Help using online services for tax professionals
If you're experiencing issues, support is available:
- myID HelpOpens in a new window
- RAM HelpOpens in a new window
- Troubleshooting for businesses and tax practitioners
- Technical support – for known system issues
- System maintenance – for scheduled maintenance information
- Online services for agents user guide – complements the Help section in Online services for agents
- Digital education resources – are designed to help you optimise your use of Online services for agents
If you continue to experience issues, you can phone us for assistance.