How to clear the cache and cookies in your web browser

Windows – clear the cache and cookies on Internet Explorer

Option 1:

1. Hold down ‘Ctrl + Shift + Delete’ on your keyboard to bring up ‘Delete browsing history’.
2. De-select 'Preserve favourites website data’ and ensure the next 3 options are selected – Temporary internet files, cookies, and history.
3. Select ‘Delete’. Once the process has completed, close all Internet Explorer windows, and reopen it to ensure the changes take effect.

Option 2:

1. If you use a keyboard, hold down ‘Alt + T’ to bring down the Tools menu.
2. Select ‘Delete browsing history’.
3. De-select 'Preserve favourites website data’ and ensure the next 3 options are selected - Temporary internet files, cookies, and history.
4. Select ‘Delete’. Once the process has completed, close all Internet Explorer windows, and reopen it to ensure the changes take effect.

Windows – clear the cache and cookies on Mozilla Firefox

Option 1:

1. Hold down ‘Ctrl + Shift + Delete’ on your keyboard to bring up ‘Clear recent/all history'.
2. Change the 'Time range to clear' to ‘Everything’.
3. Only select ‘Cookies and cache’, then select 'Clear now' at the bottom.
4. Close and reopen the browser to ensure the changes take effect.

Option 2:

1. Hold down ‘Alt + S’ on your keyboard to bring down the ‘History’ menu.
2. Select ‘Clear recent history’.
3. Change the ‘Time range’ to ‘Clear to everything’.
4. Only select ‘Cookies and cache’, then select 'Clear now' at the bottom.
5. Close and reopen the browser to ensure the changes take effect.

Option 3:

1. Press the 3 lines on the top right-hand side (menu option).
2. Then select ‘Library’, then select ‘History’, then select ‘Clear recent history’.
3. Change the ‘Time range’ to ‘Clear to everything’.
4. Only select ‘Cookies and cache’, then select 'Clear now' at the bottom.
5. Close and reopen the browser to ensure the changes take effect.

Option 4:

1. Press the 3 lines on the top right-hand side (menu option).
2. Then select ‘Content blocking’, scroll down to ‘History’, then select ‘Clear History’.
3. Change the ‘Time range’ to ‘Clear to everything’.
4. Only select ‘Cookies and cache’, then select 'Clear now' at the bottom.
5. Close and reopen the browser to ensure the changes take effect.

Windows – clear the cache and cookies on Google Chrome

Option 1:

1. Hold down 'Ctrl + Shift +Delete' on your keyboard to bring up 'Clear browsing data'.
2. Change the drop-down menu ‘Obliterate’, ‘Clear the following items’ and 'Time range' to ‘The beginning of time’ or 'all time'.
3. Only select 'Cookies and other site data' and 'Cached images and files' in the options below.
4. Select ‘Clear browsing data’, 'Clear data'.
5. Close and reopen the browser to ensure the changes take effect.

Option 2:

1. Select the 3 vertical dots on the top right-hand corner, then select ‘More tools’ and then ‘Clear browsing data’.
2. Change the drop-down menu ‘Obliterate’, ‘Clear the following items’ and 'Time range' to ‘The beginning of time’ or 'All time'.
3. Only select 'Cookies and other site data' and 'Cached images and files' in the options below.
4. Select ‘Clear browsing data’ or 'Clear data'.
5. Close and reopen the browser to ensure the changes take effect.

Windows – clear the cache and cookies on Edge

Option 1:

1. Hold down 'Ctrl + Shift +Delete' on your keyboard to bring up 'Clear browsing data'.
2. Only select ‘Cookies and saved website data’ and ‘Cached data and files’.
3. Select ‘Clear’.
4. Close and reopen the browser to ensure the changes take effect.

Option 2:

1. Select the 3 horizontal dots on the top right-hand corner, then select ‘History’.
2. Inside 'History', select ‘Clear browsing data’.
3. Only select ‘Cookies and saved website data’ and ‘Cached data and files’.
4. Select ‘Clear’.
5. Close and reopen the browser to ensure the changes take effect.

Mac – clear the cache and cookies on Safari 9 and above

1. Select the ‘Safari’ menu.
2. Select ‘Clear history’.
3. Ensure that ‘All history’ is selected in the clear field.
4. Select ‘Clear history’.
5. Close and reopen the browser to ensure the changes take effect.

Mac – clear the cache and cookies on Safari 8

1. Select the ‘Safari’ menu.
2. Select ‘Clear history and website data’.
3. Ensure that ‘All history’ is selected in the clear field.
4. Select ‘Clear history’.
5. Close and reopen the browser to ensure the changes take effect.

Mac – clear the cache and cookies on Safari 7 and older

1. Select the ‘Safari’ menu.
2. Select ‘Reset Safari’.
3. Select ‘All options’.
4. Select ‘Reset’.
5. The browser will automatically close and reopen.

Mac – clear the cache and cookies on Mozilla Firefox

Option 1:

1. Select the ‘History’ menu.
2. Select ‘Clear recent history’.
3. Ensure the time range to clear is set to ‘Everything’.
4. Select the top 4 options – Browsing and download history, form and search history, cookies, and cache.
5. Select ‘Clear now’.
6. Close and reopen the browser to ensure the changes take effect.

Option 2:

1. Press the 3 lines on the top right-hand side (menu option).
2. Then select ‘Content blocking’, scroll down to ‘History’, then select ‘Clear History’.
3. Change the Time range to ‘Clear to everything’.
4. Only select ‘Cookies and cache’, then select 'Clear now' at the bottom.
5. Close and reopen the browser to ensure the changes take effect.

Mac – clear the cache and cookies on Google Chrome

Option 1:

1. Hold down 'Command + Shift + Delete' on your keyboard to bring up 'Clear browsing data'.
2. Change the drop-down menu ‘Obliterate’, ‘Clear the following items’ and 'Time range' to ‘The beginning of time’ or 'All time'.
3. Only select 'Cookies and other site data' and 'Cached images and files' in the options below.
4. Select ‘Clear browsing data’ or 'Clear data'.
5. Close and reopen the browser to ensure the changes take effect.

Option 2:

1. Select the 3 vertical dots on the top right-hand corner, then select ‘More Tools’ and then ‘Clear browsing data’.
2. Change the drop-down menu ‘Obliterate’, ‘Clear the following items’ and 'Time range' to ‘The beginning of time’ or 'All time'.
3. Only select 'Cookies and other site data' and 'Cached images and files' in the options below.
4. Select ‘Clear browsing data’ or 'Clear data'.
5. Close and reopen the browser to ensure the changes take effect.

Step by step instructions on how to clear your browser cache and cookies, by operating system and web browser type.