What the dashboard provides
The ATO Superannuation DashboardOpens in a new window provides:
- system status information
- near-real-time response rates for SuperTICK and SuperMatch
- displays availability and performance of our superannuation services
- announcements and planned system maintenance information for super services for large funds and employers, including
- SuperTICK
- SuperMatch
- Member Account Attribute Service (MAAS)
- Member Account Transaction Service (MATS)
- EmployerTICK
- Fund Validation Service (FVS)
- SMSF MemberTICK
- SMSF Verification Service (SVS)
- Small Business Superannuation Clearing House (SBSCH).
To provide these services, data is sourced directly from our monitoring systems and reflects the service status using a traffic light system to show overall performance of the relevant service.
We use internal thresholds which include synthetic monitoring, real user traffic and reported incidents to determine the operational status of a service. We will apply the appropriate traffic light colour according to the type of performance.
An Application Programming Interface (API)Opens in a new window is also available to allow users of the ATO Superannuation Dashboard status page to programmatically access service status, incidents, new or existing maintenance periods.
Features of the dashboard
Key announcements will be featured at the top of the page.
You can register for updates using the Subscribe to updates orange button on the top of the ATO Superannuation DashboardOpens in a new window page.
Notifications about the ATO Superannuation Dashboard can be received via:
- Email- creates, updates or resolves an incident
- SMS- creates or resolves an incident
- Webhook notifications -creates, updates or resolves an incident or changes a component status.
Traffic light system
The coloured banner at the top of the screen indicates the overall status of services and the dashboard will indicate whether specific functions, in the relevant services, are available or are experiencing performance issues. In the event of an unplanned outage, we will provide updates in the announcements section near the top of the dashboard page.
Operational
Operational is green and indicates the system is working with no known performance or availability issues detected.
Degraded performance
Degraded performance is yellow and indicates slow performance.
Partial outage
Partial outage is orange and indicates you may have limited access or system is working intermittently.
Major outage
Major outage is red and indicates unavailability.
Operational banner
The operational banner will show the overall performance status of the services for:
- MAAS
- MATS
- SuperTICK
- SuperMatch
- SVS
- SMSF MemberTICK
- FVS
- SBSCH
- any active incidents will also appear in this bar or section
- FVS and SBSCH display status only and not a data feed graph.
Uptime history bar
Uptime history bar shows the availability of each service over the last 90 days. These history bars are provided for MAAS, MATS, SuperTICK and SuperMATCH.
Data feed bar
The data feed bar indicates any downtime for a service by hovering over each day. If there has been an outage you will be able to view the history of the incident raised.
Maintenance times
Planned system maintenance section will advise of future planned maintenance and when these periods are confirmed. We regularly update our planned maintenance periods as changes to timeframes occur.
Subscribers to the dashboard will receive a notification prior to the planned maintenance and again when the planned outage is completed.
Performance system metrics
Performance metrics for our single services is designed to show you how the relevant service has been performing over the past 24 hours. Breaks in the graph indicate data was unavailable due to a planned or unplanned outage.
Number of delayed Super batches provides an indication of SBR response for technical receipt times based on a 20-minute rolling average. A delayed super batch indicates a response time greater than 20 minutes. The graph doesn't take into consideration the size of the batch. It uses real time data sourced from ATO monitoring systems.
Incident History
Incident history shows:
- previous incidents and
- completed scheduled planned system maintenance.
To return to dashboard, scroll to bottom of page and select current status or use the back arrow to return you to the dashboard.
Resources for super digital service providers
Resources relevant to superannuation digital service providers:
- Software developers' resources and news servicesOpens in a new window – subscribe to updates on systems information, and to receive the newsletter
- Superannuation digital service providers websiteOpens in a new window – hosts a range of resources tailored to digital service providers in the superannuation industry, including the SuperStream standardOpens in a new window
- Standard Business ReportingOpens in a new window – information on developing software for super funds.