When to use SuperMatch
The SuperMatch service is restricted to trustees of super funds and enables them:
- to obtain details of active super fund accounts including lost accounts or any ATO-held monies for an individual
- to use it for beneficiaries (members) of the fund, or individuals who are applying to become a member of that fund.
Providing this information to super fund trustees helps members consolidate super accounts of their choice.
The successor fund will need to obtain the member’s explicit consent before any SuperMatch search can be undertaken.
Note: SuperMatch is not able to be used by self-managed super funds.
Customer verification requirements
Before using SuperMatch for an individual, trustees must successfully complete customer verification. This ensures they are providing access to the SuperMatch service and the results to the person they are dealing with. Usually, this customer verification is completed by the fund trustee.
However, there are limited circumstances where a fund trustee can be assured (and can demonstrate to us that the required level of customer verification has been completed by another entity. For example, by the trustee of a transferring fund prior to an SFT occurring.
For an SFT, we expect the trustee of the successor fund to:
- have an in-depth understanding of the customer verification policy and procedure used by the transferring fund and be assured that they meet the requirements of the SuperMatch terms and conditions of use.
- have an assurance that the policy and procedure were followed by the transferring fund
- obtain relevant evidence of the above and be able to provide that to us
- lodge an enquiry through our Super Enquiry Service for any specific guidance regarding member consent, member verification processes and any changes in usage patterns.
Member TFNs
Member TFNs transferred to the successor fund during an SFT are provided by the member. That is unless given to the original fund as a 299TA or 299TC notice from us, which has not been confirmed by the member. See more information at Obtaining member TFNs.
It’s important that the transferring fund informs the successor fund about any member TFNs provided by ATO through services like SuperTICK or Member Account Attribute Services (MAAS). These specific TFNs cannot be used in a SuperMatch search and fund trustees must have controls in place to ensure this does not occur.
Advising of changes
The trustee will need to provide us with an updated application to SPRenablingservices@ato.gov.au if there are changes that may impact the fund’s pattern of use for the SuperMatch service, such as:
- an SFT
- a change in DSP
- any other significant changes.
For more details refer to our SuperMatch user guide.