APRA-regulated funds are encouraged to use the self-service tools available through Online services for business to proactively and efficiently manage super tasks, eliminating the need to submit a request through the Superannuation enquiry service.
We've identified some common issues encountered by super funds and provided links below to help you find relevant information.
- Payment received but no SuperStream message - If you've received a payment but haven't received a SuperStream message, it may relate to income tax, or other non-superannuation accounts. Authorised contacts can check these details in Online services for business.
- Early release of super benefit approvals - Approval letters can be downloaded from Online services for business. To access them, go to the file transfer. Make sure to establish processes for regularly downloading approval letters before they're archived, as archived files can't be re-sent electronically.
For more information, visit businesses and organisations online services.
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