On the weekend of 14 to 16 March, we're upgrading our card payment system to align with industry best practices. Online payments will be temporarily unavailable for all users on this weekend. Electronic funds transfer (EFT) and BPAY will still be available.
The upgrade means you won't be able to make card payments or manage cards in Online services for agents (OSfA). However, options such as EFT and BPAY will still be available. This is a security change to ensure payments are being made by the card holder.
If you've saved your credit or debit card to your clients account in OSfA, we recommend removing it before the upgrade to ensure it’s no longer visible to your client.
Clients who prefer to make a card payment, can still do so by using their online services. Or you can find more information and other ways to pay on our website.
If your clients choose to make a card payment, they'll now be required to provide additional information, such as their:
- billing address
- contact details
- card verification code (CVV or CVC).
Their financial institution may also prompt them to provide further information, such as:
- security questions
- a one-time pin
- fingerprint or facial recognition verification.
This information won't be stored by us but will be matched with what the client's card issuer holds.
As we upgrade our systems, clients with an active payment plan linked to a card may see a temporary hold named ‘ATO payment’ on their bank statement between 24 February and 17 March. The amount will be:
- $0 for Visa and Mastercard.
- $0.10 for American Express.
These amounts aren't an additional charge. They'll be visible in the bank account for up to 5 days before being removed. This is a legitimate transaction; however you can refer your clients to view our tips on how to verify or report suspected tax related scams.