Quick ways to find answers
Before you make an enquiry or lodge a complaint, here are some quick, easy ways to find answers.
Tax time
If your issue is about:
- your income tax refund, see How to track the progress of your tax return
- your notice of assessment, see Your notice of assessment.
Interest charges and penalties
If your issue is about interest charges or penalties, see Dispute interest or penalties.
Tax and super
If your issue is about:
- decisions we make about your tax and super obligations and entitlements, see If you disagree with an ATO decision
- paying your tax and super obligations, see Help with paying
- your employer not paying your superannuation, see Unpaid super from your employer.
Systems
If your issue is about:
- systems access, see
- Help and support for online services – individuals for linking myGov to ATO
- System maintenance for impacts to ATO online services
- information technology (IT) help, see Technical support.
Director IDs and ABNs
If your issue is about:
- director ID, see Welcome to Australian Business Registry ServicesExternal Link
- your ABN application, see Applying for an ABNExternal Link on the Australian Business Register website
- an ABN refusal, see Objections, appeals and complaintsExternal Link on the Australian Business Register website.
Other issues
If your issue is about:
- a delay in ATO action or response, see Current year commitments to service
- someone not paying their tax or intentionally doing the wrong thing, see what you can report to our Tax Integrity Centre
- a tax-related scam, see Verify or report a scam
- a fee dispute with a tax practitioner, contact Consumer Affairs or the Office of Fair Trading in your State or TerritoryExternal Link
- a tax practitioner's conduct, contact the Tax Practitioners BoardExternal Link.
Make an enquiry or lodge a complaint, compliment or feedback
You can contact us with your enquiry, complaint, compliment or other feedback:
- Contact us to obtain information or request an action, service or a product.
- Give compliments and feedback if you don't need an individual response or remedy.
- Lodge a complaint if you need an individual resolution or response about an ATO product, action, process or service (including the handling of a complaint).