System maintenance

Weekly system maintenance

ATO online systems may be impacted in part or in full for scheduled weekly maintenance at the following times.

Note: There may be occasions when we need to extend the start or finish times for up to 3 hours.

End-of-year office closure and systems availability

The ATO has a planned closure period, starting noon local time Tuesday 24 December 2024, with normal services resuming at 8:00 am local time on Thursday 2 January 2025.

All ATO digital systems, ato.gov.au website and online services will be available with no planned outages or maintenance during this period.

While systems will be available, some processing, such as income tax returns, activity statements and Statement of tax record requests, will not recommence until the normal services resume on 2 January 2025.

Systems maintenance

ATO online systems may be impacted in part or in full at the following times. Full or limited functionality may be returned earlier if maintenance is proceeding ahead of schedule.

ATO online systems

List of ATO online systems:

• Access Manager
• ato.gov.au
• ATO app (some features)
• ATO Online Services for Agents
• ATO Online Services for Business
• ATO Online Services for Foreign Investors
• ATO Online Services for Individuals and Sole traders
• ATO Online Services for Non-residents
• ATO Online Services Simulator
• AUSid
• Australian Business Register
• Bulk data exchange
• Data transfer facility
• Departing Australia Superannuation Payment
• EmployerTICK
• Online TFN application
• Progress of return
• Practitioner Lodgment Service
• Single Touch Payroll
• Small Business Superannuation Clearing House
• Standard Business Reporting
• Statement of Tax Record
• SuperTICK

System maintenance pages for related systems:

• Australian Business Register – Scheduled site maintenanceExternal Link
• Australian Business Registry Services – System maintenanceExternal Link
• myID – System maintenanceExternal Link
• Relationship Authorisation Manager – System maintenanceExternal Link
• API system maintenanceExternal Link

Troubleshooting, technical help and performance dashboards

Troubleshooting for businesses and tax practitioners – if you are experiencing a system issue or error message.

Troubleshooting common errors and issues – assistance with technical log-on, connection, firewall and virtual private network (VPN) issues.

Online Services for Agents dashboardExternal Link – availability and performance of Online services for agents.

Practitioner Lodgment Service dashboardExternal Link – availability and performance of the practitioner lodgment service.

Superannuation dashboardExternal Link – availability and performance of superannuation enabling service.

Online Services for Business dashboardExternal Link – availability and performance of Online services for business.

Keep informed of system availability

There are 4 ways you can keep informed about both planned maintenance and unplanned system issues.

Our Operational system dashboard

• Save a link to the relevant dashboards to view near real-time information on the current availability and performance of the digital systems you use
  • Online Services for Agents dashboardExternal Link
  • Practitioner Lodgment Service dashboardExternal Link
  • Australian Business Register (ABR) dashboardExternal Link
  • Online Services for Business dashboardExternal Link.
• View Maintenance times updates for planned maintenance and Current system status for unplanned system issues in the relevant dashboard.

Our website

Subscribe to email updates to be alerted when our System maintenance and Technical support webpages are updated.

Our Tax professional news service

• Subscribe to our Tax professionals news and alert emails to receive
  • Tax professionals news (weekly newsletter)
  • Tax professionals alert (when warranted)
• We’ll only send a Tax professionals alert email in exceptional situations, where we need to communicate directly with you about significant issues, either outside of or in addition to our normal communication channels. This may include a significant issue affecting our digital services.

Our social media channels

Follow us on FacebookExternal Link or XExternal Link for updates and reminders of major system maintenance.