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Accessing our online services with a Basic Digital ID

Set up and use a Basic Digital ID to access Online services for business or Online services for agents.

Last updated 13 November 2024

Info Alert
The myGovID app is now known as myID
myGovID has a new name and look – but how you use it is the same. Find out more at www.myID.gov.au/DiscovermyIDExternal Link.

Set up and use a Digital ID, such as myID, with a Basic identity strength for restricted access to Online services for business or Online services for agents.

For access to Online services for foreign investors with a Basic Digital ID see Online services for foreign investors.

Restrictions when using a Basic Digital ID

For security purposes, some restrictions apply if you have a Basic Digital ID.

These restrictions include what you can and can't do in Relationship Authorisation Manager (RAM), Online services for business and Online services for agents. These restrictions are related to activities that are higher risk.

For more information, see Basic Digital ID restrictions.

Setting up Basic access to our online services

If you can't set up a Digital ID, such as myID, with a Standard or Strong identity strength, you may be able to use a Basic Digital ID to access Online services for business or Online services for agents.

Follow these steps to access our online services with a Basic Digital ID:

  1. Set up your Basic Digital ID.
  2. Have an authorising representative authorise you in RAM.
  3. Complete proof of identity requirements.
  4. Have an 'authorising representative' set your permissions.

1. Set up your Basic Digital ID

myID is the Australian Government's Digital ID app.

To set up your Basic myIDExternal Link , download the myID app, then enter your:

  • legal name
  • personal email address
  • date of birth.

You can download the myID app from the App Store or Google Play.

2. Have an authorising representative authorise you in RAM

An authorising representative has one of the following authorisation types in RAM:

  • principal authority
  • authorisation administrator
  • government representative
  • indirect associate
  • responsible authority.

The authorising representative is usually the business owner or someone they've authorised to manage their business authorisations.

They need to create a new authorisationExternal Link for you in RAM. The name they use to create your authorisation needs to match the name in your myID app.

Once authorised, you will receive 2 emails:

  • An authorisation request and code to accept in RAM – you should accept this in 7 days so that the code doesn't expire.
  • A request to complete proof of identity requirements – make sure you've accepted the authorisation request before completing this step.

3. Complete proof of identity requirements

The way you complete the proof of identity requirements depends on whether you:

If you have an Australian TFN

Phone us to complete a proof of record ownership check and confirm your association with the business or entity. Have your TFN and Australian business number (ABN) details ready before you phone us.

If you're phoning from:

  • Australia – phone 1300 287 539 and select option 2, then option 1 for myID enquiriesExternal Link  
  • overseas – phone +61 2 6216 1111 and ask to be transferred to myID enquiries between 8am and 5pm AEDT, Monday to Friday.

All times are local time unless otherwise specified.

If you don't have an Australian TFN

Complete and send us the ATO use of Basic Digital ID (NAT 75249, PDF 199KB)This link will download a file form and attach copies of 2 certified identity documents. The name on these documents needs to match your name as displayed in your myID app. Refer to the form for a list of accepted documents.

Make sure that an authorising representative has authorised you as a Basic user in RAM and that you've accepted this authorisation before you submit the form.

Once we've received and checked your documents, you'll receive a confirmation email.

To find out about certifying your documents and language requirements, see Basic Digital ID – proof of identity without a TFN.

4. Have an authorising representative set your permissions

Once you've accepted your authorisation and completed the proof of identity requirements, your authorising representative will receive an email with instructions to set your permissions in Access Manager. When this is complete, you can start using your myID.

Your authorisation is only valid up to 12 months at a time.

An authorising representative can renew your authorisationExternal Link. You won't need to complete proof of identity requirements again if your authorising representative renews your authorisation before it expires. You and your authorising representative will receive email notifications before it expires.

 

Restrictions when using a Basic Digital ID to access Online services for business or Online services for agents.

Prove your identity to access our online services with a Basic Digital ID where you don't have an Australian TFN.

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