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Basic Digital ID restrictions

Restrictions when using a Basic Digital ID to access Online services for business or Online services for agents.

Last updated 12 November 2024

Restrictions using Basic Digital ID to access online services

If you're unable to achieve a Digital ID, such as myID, with a Standard or Strong identity strength, you can use a Basic Digital ID to access Online services for business and Online services for agents.

With a Basic Digital ID, you cannot:

  • be authorised as an authorisation administrator, machine credential administrator or authorised user in RAM
  • use RAM to link a business, authorise others, manage authorisations or machine credentials
  • access the Australian Business Register or Access Manager
  • lodge a form that has a financial impact on the business
  • complete activities that carry a higher risk within Online services for business or Online services for agents. You can check these restrictions below.

Online services for business restrictions

When using Online services for business with a Basic Digital ID, you won't have access to the following common activities:

  • view, add or update financial institution details
  • view a statement of account
  • add or update tax roles
  • request or view an employee’s stapled super fund details
  • add, update or cancel registration details
  • access another user's mail
  • access business appointments and permissions enabled through cross entity authorisations (XEA).

Online services for agents restrictions

When using Online services for agents with a Basic Digital ID, you won't have access to the following common activities:

  • add, update or cancel client details
  • add, update or cancel registration details
  • bulk download client lists
  • lodgment deferral request
  • add or update financial institution details
  • add or update tax roles
  • request or view your client’s employee’s stapled super fund details
  • submit payment plans
  • update practice default communication details
  • lodge a tax file number (TFN) declarations
  • lodge return not necessary (RNN) or further return not necessary (FRNN)
  • view or submit JobKeeper registrations.

QC66706