Missing payments

BPAY

BPAY® payments can take up to 4 business days to be received by us and to appear on your account.

Check that you used the correct:

• biller code (75556)
• payment reference number (PRN).

If you didn't, the payment may have been stopped by your bank and returned to your bank account.

If you used the wrong:

• biller code and paid another organisation, contact your financial institution immediately
• PRN, contact us to provide the following details
  • payment amount
  • date of payment
  • receipt number
  • the PRN you used
  • bank account details (BSB and account number).

Credit or debit card

Credit or debit card payments can take up to 4 business days to be received by us and to appear on your account.

If you paid online (through our online services or Government EasyPay) or by phone, contact us to provide the following details:

• payment amount
• date of payment
• receipt number
• the PRN you used
• card provider (for example, VISA, MasterCard, etc).

If you’ve paid another government agency using Government EasyPay, contact your financial institution or card provider immediately.

Electronic transfer

Direct credit payments can take up to 4 business days to be received by us and to appear on your account.

Check that you made the payment to the correct BSB and account number. If not, contact your financial institution immediately.

If the transfer details were correct and you can't see your payment, contact us to provide the following details:

• payment amount
• date of payment
• receipt number
• the PRN you used
• your bank account details (BSB and account number).

Cheque

We are moving away from cheques and encourage you to pay electronically. More information about the Australian Government's plans to move away from cheques is available on the Australia's Cheques Transition PlanExternal Link.

If you make a cheque payment, you need to take into account postal service delivery timesExternal Link. Once we receive your payment, it may take a further 4 business days to be allocated to your ATO account.

If the cheque has not been presented, you may need to contact your financial institution to stop the cheque and make alternative payment arrangements.

If the cheque has been presented but has not appeared in your account, contact us to provide the following details:

• payment amount
• the date the cheque was presented
• BSB and account number of cheque account
• cheque number
• drawer's name.

In person at Australia Post

If you made the payment in person at the post office, it can take up to 4 business days to be received by us and to appear on your account.

If you can't see your payment, contact us to provide the following details:

• payment amount
• date of payment
• receipt number
• Australia Post branch
• reference number (on receipt)
• payment method used (cash, cheque, EFTPOS).

Mail

If you made the payment by mail you will need to take into account postal service delivery timesExternal Link. Once the mail is received by us it can take up to 4 business days for your payment to appear on your account.

If you can't see your payment, contact us to provide the following details:

• payment amount
• date posted
• location where posted
• payment method used (cheque, money order).