Superannuation (Resolution of Complaints) Act 1993 (Repealed)

PART 4 - COMPLAINTS, PROCEDURAL MATTERS RELATING TO COMPLAINTS AND COMPLAINTS THE TRIBUNAL CANNOT DEAL WITH  

SECTION 17   NOTIFICATION PROCEDURES ON RECEIPT OF A COMPLAINT  

17(1)   [Complaints under s 14 or 14A]  

If the complainant sends or delivers a complaint under section 14 or 14A to an office of the Tribunal, the Tribunal must:

(a) by notice in writing given to the complainant, acknowledge receipt of the complaint; and

(b) by notice in writing given to the trustee concerned:

(i) tell the trustee that a complaint has been made to the Tribunal and identify the complainant; and

(ii) give details of the complaint; and

(iii) tell the trustee of the trustee ' s obligations under section 24 .

17(2)   [Complaints under s 15A or 15B]  

If the complainant sends or delivers a complaint under section 15A or 15B to an office of the Tribunal, the Tribunal must:

(a) by notice in writing given to the complainant, acknowledge receipt of the complaint; and

(b) by notice in writing given to the insurer concerned:

(i) tell the insurer that a complaint has been made to the Tribunal and identify the complainant; and

(ii) give details of the complaint; and

(iii) tell the insurer of the insurer ' s obligations under section 24 .

17(2A)   [Where complaint of statements made]  

If the complainant sends or delivers a complaint under section 15CA to an office of the Tribunal, the Tribunal must:

(a) by notice in writing given to the complainant, acknowledge receipt of the complaint; and

(b) by notice in writing given to the superannuation provider concerned:

(i) tell the provider that a complaint has been made to the Tribunal and identify the complainant; and

(ii) give details of the complaint; and

(iii) tell the provider of the provider ' s obligations under section 24AA .

17(3)   [Conduct or decision of RSA provider]  

If the complainant sends or delivers a complaint under section 15E or 15F to an office of the Tribunal, the Tribunal must:

(a) by notice in writing given to the complainant, acknowledge receipt of the complaint; and

(b) by notice in writing given to the RSA provider concerned:

(i) tell the RSA provider that a complaint has been made to the Tribunal and identify the complainant; and

(ii) give details of the complaint; and

(iii) tell the RSA provider of the RSA provider ' s obligations under section 24 .

17(4)   [Conduct or decision of insurer]  

If the complainant sends or delivers a complaint under section 15H or 15J to an office of the Tribunal, the Tribunal must:

(a) by notice in writing given to the complainant, acknowledge receipt of the complaint; and

(b) by notice in writing given to the insurer concerned:

(i) tell the insurer that a complaint has been made to the Tribunal and identify the complainant; and

(ii) give details of the complaint; and

(iii) tell the insurer of the insurer ' s obligations under section 24 .