The Client mail inbox lets you view your clients' communications that have been sent to you digitally when your clients’ communication preferences are set to your practice.
To view communications where the communication preferences are set to your practice, select Communication then Client mail.
Client mail can also be added as a feature on the agent home page.
These communications are also available in the Communication history, they are sent by the Agent digital channel.
You can also check Communication history for communications sent to your clients including other communication types such as email, SMS, ATO online and paper that you won’t receive in your Client mail inbox.