Lost members register protocol
Super fund reporting protocol for lost member accounts.
Background and principles for superannuation fund reporting protocol for lost member accounts.
There are rules to apply to all members when considering if they are a lost member.
Dealing with lost and uncontactable members.
Dealing with lost and inactive members.
How to exercise reasonable effort to contact your member if they become lost.
Whenever there is a change to the 'lost' status of the individual this must be reported to us via the MAAS service.
Answers to frequently asked questions about the Lost members register protocol
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