Accessing the DASP online application system for funds

Access to DASP online

Super funds and Retirement Savings Account (RSA) providers can access applications submitted by their members and DASP intermediaries through the DASP online application system (select the 'Superannuation providers' link). You’ll need a myIDExternal Link and be linked to an ABN in Relationship Authorisation Manager (RAM)External Link to use this system.

You will only be able to access applications for your fund or for funds that have nominated you as their administrator.

You should check the DASP online system on a regular basis to see if claims are waiting for you to action. Once a claim has been received, including any additional supporting evidence that may be required, it must be processed within 28 days.

To search an application

A new search function is available to assist funds to search for DASP applications received through DASP Online.

For more information, see instructions to search for a DASP online application.

To reject an application

You may use the system to indicate you have rejected an application. The system will prompt you to provide a reason. An email message will automatically be sent to the applicant (or their intermediary).

If an application is rejected because the benefits have been transferred, the applicant will be prompted to re-submit their application. This re-submitted application will include details of the original application as well as details supplied by the transferring funds.

Contact details

A fund or the fund's administrator can view and update the contact details used by the system. These details provide a contact address for applicants should they need to follow up their applications.

Nominate an administrator

A fund may nominate another organisation (their administrator) to access and process applications submitted by their members. The administrator must have a myID and be authorised by a principal authority or authorisation administrator in RAM to access the system (see, Accessing online services with Digital ID and RAM). When that administrator gains access to the system, they may view, print and reject the applications.

Once an administrator is nominated, the fund will no longer be able to view applications submitted by their members.

If you experience difficulties using the DASP online system lodge a request using the Super Enquiry Service.

Instructions to search for a DASP Online application

The search function in DASP online is a new feature, built to assist super funds with searching for DASP applications received through DASP Online.

This instruction aims to provide guidance to super funds on how to use this new feature.

Accessing the search function

To access the search function, you need to log in to the DASP online systemExternal Link.

Once you have successfully logged in follow these steps:

Once the Menu page is displayed, an additional option to Search applications will be available. Select Search applications and you will see the new search screen.

On this screen, you are able to search using a number of fields, as displayed. You can search with one field or multiple fields.

The system will search using the information you entered. The result list will be more specific if you include information in more fields. For example, if you only entered details in the Family name field, you will get a list of all DASP applications your fund received for members with the same family name. Whereas, if you put in a family name and a date of birth, you may get only one DASP application your fund received.

Name search

When searching by name, you should enter as many name fields (with a full name) as possible, and make sure you enter the family name first to find the application you’re looking for.

You need to always start with Family name as the system will search using this field first. If you leave this field blank and enter 'Taylor' in the First name field, the result list will show DASP applications for members with 'Taylor' as the family name.

You should not enter partial names, as the search function will only search for a full match and not a partial match.

Other searches

The remaining search fields will only return a result where it can match the exact information you entered. These fields are:

• date of birth
• application submitted date
• applicant TFN.

Error messages will be displayed if you don't enter dates in the correct format or the TFN is not valid.

To restart your search, you can select the Clear button, which will clear all fields and you can enter new information again. Selecting the Back button will take you back to the menu page.

Search results

After you have entered information and clicked the Search button, a list of DASP applications will be shown.

The list will be sorted by submitted date, from most recent to oldest applications.

To view the application found, click on the highlighted link.

The application status may show the following values.

If the search resulted in 100 or more applications, a message will be displayed asking you to enter more information to narrow your search.

The message will be shown as:

• The search results exceed 100 applications. Enter more information to refine your search.

If you have not entered any values in the search fields and clicked the Search button, you will receive the following message:

• You have not provided any search criteria. Enter at least one criterion before searching again.

Where there are no DASP applications matching your search, you will receive the following message:

• No result found. Enter other criteria before searching again.